UGC NTA NET Exam Preparation |Effective Communication |Unit-4h |Part-5th|

 UGC NTA NET Exam Preparation |Effective Communication |Unit-4h |Part-5th|


Effective communication is defined as the ability to convey information to another effectively and efficiently. the message that is sent is the same message that is received. there must be a mutual understanding b/w the sender and the receiver for the transmission of ideas or information to be successful.
The characteristics of effective communication are

  • Clarity of purpose: The message to be delivered must be clear in mind of sender. the person to whom it is targeted and the aim of the message should be clear.
  • Completeness: The message delivered should be complete. it should be supported by facts and observations. it should be well planned and organised. no assumptions should be made by the receiver.
  • Conciseness: the message should be concise. it should not include any unnecessary details, it should be short and complete.
  • Feedback: whether the message sent by the sender is understood in same terms by the receiver or not can be judged by the feedback received. the feedback should be timely and in personal. it should be specific rather than original.
  • Empathy: Empathy with the listeners is essential for effective verbal communication. The speaker should step into the shoes of the listener and be sensitive to their needs and emotions. this way he can understand things from their perspective and make communication more effective.
  • Modify the Message According to the Audience: The information requirement by different people in the organisation differs according to their needs.what is relevant to the middle level management.use of jargons (special words or expressions) should be minimised because it might lead to misunderstanding and misinterpretations. the message should be modified according to the needs and requirement of the targeted audience.


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